{"id":513,"date":"2022-09-05T13:47:16","date_gmt":"2022-09-05T12:47:16","guid":{"rendered":"https:\/\/support.botnation.ai\/why-is-an-infinity-symbol-%e2%88%9e-displayed\/"},"modified":"2022-09-12T11:24:38","modified_gmt":"2022-09-12T10:24:38","slug":"why-is-an-infinity-symbol-%e2%88%9e-displayed","status":"publish","type":"post","link":"https:\/\/support.botnation.ai\/en\/why-is-an-infinity-symbol-%e2%88%9e-displayed\/","title":{"rendered":"Why is an infinity symbol \u221e displayed?"},"content":{"rendered":"\n

Infinite loop problem<\/p>\n\n\n\n

Your chatbot is running in infinite loop, that is to say that you send it on a next sequence, by a redirection or condition, which sends it back on the previous one.<\/p>\n\n\n\n

Sequence A -> Sequence B-> Sequence A -> Sequence B<\/strong><\/p>\n\n\n\n

So it goes around in circles and informs you about it. Check your redirections or the state of the variables<\/a> during the conditions<\/a>.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

These “infinite loop” errors also show up in the Bot’s error console<\/a> with a clue to the sequence causing the infinite loop.<\/p>\n\n\n\n

A message in the conversation with the last sequence played is also displayed so that users can inform you of it or see it in your own tests.<\/p>\n\n\n\n

This is not the complete solution to your botmaker problem because to loop, you need at least 2 guilty sequences, it can be much more like Seq A->B->C->D->E->A, and especially it can come from a complex condition of these sequences, itself based on variables whose value can change depending on each user. In short, you need to check your “logic tree”.<\/p>\n\n\n\n

When the user is in an infinite loop, we add a debugging user variable {{bn_infinite_loop}} set to the value 1 in his profile.<\/p>\n\n\n\n

It can be useful for you to “target” it through a Facebook Messenger notification or in a condition.<\/p>\n\n\n\n

Don’t forget to set this variable {{bn_infinite_loop}} back to 0 once processed.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

Infinite loop problem Your chatbot is running in infinite loop, that is to say that you send it on a next sequence, by a redirection or condition, which sends it … <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,32,12,29],"tags":[],"class_list":["post-513","post","type-post","status-publish","format-standard","hentry","category-facebook-messenger-en","category-problem-solving","category-variables","category-web-chatbot-en"],"yoast_head":"\nWhy is an infinity symbol \u221e displayed? - Botnation - Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.botnation.ai\/en\/why-is-an-infinity-symbol-%e2%88%9e-displayed\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why is an infinity symbol \u221e displayed? 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